Mapping Tables
To map a ServiceNow table with a Hopex MetaClass:
1. From the Mapping menu, click Add Mapping.
The Map a table creation page appears.
2. Enter a Mapping name.
3. Select a ServiceNow table and a Hopex MetaClass.
*The most commonly used Hopex MetaClasses for mapping are listed:
• Application, Application system, IT service, Micro-Service,
• Vendor, Software technology
• Business Capability, Business Line, Org-Unit, Process Category, Message Flow
• Computer Device, Server (Deployed), IT Infrastructure, Software Installation, IT Server
• Database, Data Domain
• Person (System)
If you need to map a Hopex MetaClass that is not proposed by default:
• Go to Main Menu > Settings > Options > Tools > Data Exchange > Exchanges with Third Party Tools > ServiceNow Integration > Scope of Candidate MetaClasses.
• Select All MetaClasses.
4. Select the Direction of the data.
5. Specify whether objects should be preserved or automatically deleted from the target system.
• Do not delete objects is safer but is more likely to lead to duplicates if not used carefully.
• Deleting objects by Hopex or ServiceNow is more likely to lead to data loss, but it ensures greater consistency with the source objects.
*See below examples about deleting or preserving objects.
6. Enter a Description.
7. Click Create Mapping.
The mapping now appears in the list of mappings.
Below are examples about deleting or preserving objects from the target system.
Example 1
Scenario: Configuring the sync of applications from ServiceNow to Hopex with no deletion.
Results:
• Any application created or updated in ServiceNow is mirrored in Hopex.
• Any application deleted in ServiceNow is not deleted in Hopex.
• Any application created directly in Hopex is not deleted.
 
Example 2
Scenario: Configuring the sync of applications from ServiceNow to Hopex with deletion handled by ServiceNow.
Results:
• Any application created, updated or deleted in ServiceNow is mirrored in Hopex.
*Any application created in Hopex is deleted at the next sync.
Example 3
Scenario: configuring bidirectional sync of applications with no deletion.
Results:
• Any application created or updated in ServiceNow is mirrored in Hopex and vice versa.
• Any application deleted in ServiceNow is not deleted in Hopex and vice versa – but it is recreated at the next sync (as data integration is bidirectional).
*If you need to delete an application, you therefore have to do it in both solutions.